A Heart Warming Customer Service Success Story

What does great customer service do? Win a customer’s trust or make him a loyal patron for the rest of his life? The answer is actually a bit different; good service is what defines an enterprise’s core values and how much it is committed to serving the customers. It matters a lot more than just retaining your customers because it helps you establish a position in the market, which is onerous in today’s competitive landscape. Exceptional service is imperative to succeed, whether you are engaged in delivering call center outsourcing services or are running a multinational enterprise. This is what will count in the long run; so don’t just dwindle upon the sales and profit figures and start working on improving the service quality quotient.

United Airline Connects A Grieving Son To His Ailing Mother

In the past few years, many commercial organizations have started concentrating more on this aspect of the business. They have not just worked towards the betterment of delivered support services but have started creating unforgettable service experience and setting examples. One amongst such incidents that have proved how dedicated organizations are towards the customers is the case of Kerry Drake, who was on his way to meet his ailing mother for the very last time. Flying in a United Airline Flight, the grieving son had almost lost all hopes to see his mother in her final hours; that’s when a flight attendant came to his rescue. Without any delay, the crew of the connecting flight that Kerry had to board was informed about the situation. They decided to delay the flight and help the son reach his mother one last time. He reached the hospital to meet his mother in her final hours and bid her adieu forever the very next morning. This is a humane act that is rare in the corporate world where everyone is just fighting for earning better profits.

How benevolent it is to help someone in such a somber state, avoiding the fact that the parameter of success in this domain is an on-time departure record that the United Airline didn’t care about. They did something humanely right and made numerous patrons all across the globe. As said before, such acts define the enterprise’s core value and this airline has earned a 10/10 for passenger prioritization. They have shown the world how much they care and to what extent they can go to help their passengers, which undeniably is the most critical parameter of success in today’s business world.

Office Space to Reflect Your Brand

We spend many hours at work and the place where we do our job can impact the quantity and quality of the work produced there. Solopreneur consultants often brag about our ability to work from home, or the coffee shop, library, or hammock, but these environments may bring many distractions that have the potential to de-rail concentration or creativity. Furthermore, none is a suitable location into which an A-list client can be invited for a meeting.

If your goal is to attract big-budget clients, then you must communicate your team’s capability to deliver complex and sophisticated services and instill confidence in those whom you ask to hire you. That will almost certainly entail contracting for good office space.

Your office is an extension of your brand and it should represent you well. If you’ve decided that office space outside of your home is now necessary, please read on to receive a basic overview of typical B2B commercial rental possibilities that could align with your needs and budget. For information specific to your requirements, see a commercial real estate agent who has deep knowledge of the B2B office market in your location. As well, you may benefit from the services of an office planning specialist.

Co-working space

This is often the first place that Solopreneurs and Entrepreneurs consider when it’s time to move from makeshift to formal office. Think of co-working office space as living with roommates. Lay-outs vary, but you’ll have dedicated work space that provides some degree of privacy.

Besides your discrete work area, all other spaces are common and amenities are shared. You’ll share resources such as a photo-copier, scanner and a conference room stocked with basic audiovisual equipment. There will probably be a kitchen, supplied with at least a coffee maker, microwave and refrigerator.

Many co-working spaces are exclusive to a particular industry (often high tech). They’re designed to encourage networking and referral building, because they are populated by small operators.

Privacy can be a challenge, however, because so much is out in the open, including perhaps your desk area. Highly confidential meetings might need to be held in a coffee shop, ironically, where anonymity can work in your favor.

Shared prestige

Some co-working spaces are in luxury office buildings that have lost a big client and so the building’s owners make up the lost revenue by renting to those who seek an elegant office for a limited number of hours each month, primarily when they would like to impress a client or prospect. Office share is a more accurate description of this arrangement.

There is usually a receptionist on site to greet your appointments and inform you of their arrival. There will be a conference room available that renters can reserve for larger meetings. There will be a proper office with a door, giving privacy. You’ll have a great kitchen, high-end photo-copy machine and other standard office amenities. The receptionist may also answer your office land line and forward calls to you, which you can return at your convenience. If set up correctly, no one will know that you’re only renting a share.

Private office

A traditional office suite, even a small space, is a big financial commitment. Commercial leases are often of three year’s duration and difficult to break. You must have great confidence in your projected revenues.

Think carefully about staffing needs to determine the square feet that you’ll rent. Do you anticipate hiring an administrative assistant and others to work with you in some capacity? There must be space to accommodate them. Whether they are likely to all be in the office simultaneously is another consideration, but each will need a dedicated permanent space.

Your staff may require different styles of work stations, depending on what it is they do. The size of the desks and style of chairs will matter as well. Ergonomics count, as its use decreases the risk of developing back and neck aches and promotes productivity.

Finally, there is the floor plan to envision. Open plans are popular, but the office cubby gives more privacy. Will you, the boss, have a private office, or will the open plan include you, too, communicating that you are a team player?

Thanks for reading,

Kim